ALmottahidoun

About Us

Almuttahidoun was established in 1992 and has supplied, installed and supported communications and IT equipment and related systems for almost 12 years. Typical uses are security and emergency services, military, oil companies and broadcast organisations.

Currently turnover is in excess of LD 1M per annum.
End-to-end range of solutions
Almuttahidoun offers a complete end-to-end range of solutions and services for selected focus industries.

The “Build” offerings include assembling best of breed solutions, integration and implementation to ensure that an organisation and its technological solutions are optimally aligned. The “Operate” offerings include a comprehensive service suite including technology outsourcing, managed services, network and desktop support, supported by service centres locally and internationally.

The business focus is a deep understanding of the clients' business needs. The aim is to design, build and run customised solutions with speed and efficiency.

To offer sophisticated ISDN voice platform solutions with unified messaging and integration to computer networks. Our Contact (Call) Centre applications extend from Interactive Voice Response to mission critical emergency services with full multi-media access and skills based call routing to agents.

The Voice Platform systems can be remotely managed and offer integration to IT support technology such as HP Open View.

Customer Care Solutions
Almuttahidoun recognises that CRM is the key to creating a successful business but is equally aware that a CRM implementation requires a comprehensive strategy, carefully designed business practices and integration with existing applications and contact channels. The CRM solutions offered by Almuttahidoun are based upon best-of-breed products, consultancy and implementation.
Approach
The choice of the recommended solution will be made only made after the needs of the customer is understood.
To evaluate and implement strategies to optimise the use of the facilities
To share benefits with customers that will be used to reduce the operating costs of the customer.

The access to global best practices and local know-how, which will assist in the management and in the ultimate success of the project.
Almuttahidoun offers a single point of responsibility, which includes the provision, maintenance, and support of the complete system.

FACILITIES & CAPABILITIES

• 300 m² freehold property housing office, show room and workshops
• Systems assembly and test
• Repair and service
• Extensive stores of off shelve goods.
• Training personnel and on site facilities.